How do I activate my iFind GPS device?
You can activate your iFind device by simply clicking on the "New User? Activate your device and account now" button that you see in the green, left-hand column of the page. When clicked, you will be redirected to the FindWhere Activation page where you can choose your preferred “FindWhere Service Plan w/Activation” to begin the activation process. If you would like to learn more about activation, please click here
FindWhere Service Plans – How do they work?
After activating your device, you will have a service plan in place which will credit your account on a monthly basis. Under this active subscription, your iFind device can operate from the number of locates in your account until the next month’s credit refills your account balance again. If desired, you can change your service plan at any time to suit your specific needs for each month. Upon service plan upgrades or downgrades, these changes will take effect when the next billing cycle begins. An email confirmation will be sent to inform you of the charges for every transaction. If you are only able to commit to our service for a brief period of time, we now also offer 3-Month & 6-Month Short-Term Service Plans. Please review all cancellation policies when subscribing as the terms & conditions differ for each type of plan. If you would like to learn more about FindWhere Service Plans, please click here
How do I get support for my iFind GPS device?
Support is an integral part of our services for which we do not charge. Most likely every issue can be solved by directly visiting our “Support Center” section. To go to Support Center now, please click here
What is a GPS Timeout?
A GPS timeout is when a device’s GPS signal fails to connect with enough satellites to get a location fix. At the very least, every GPS signal needs to connect with four satellites in order to get a location – anything less and the device will transmit a timeout message through the wireless data (GSM) network. The main reason the device times out is due to the placement of the device. It is recommended that you experiment before placing the device on a vehicle, asset, etc. A GPS timeout is most likely to occur when the device is underground, under a bridge, or in a dense area, heavily surrounded by metal.
How does the iFind GPS device work?
All tracking devices operate from movement. Every device is equipped with an internal motion detector that switches the device from standby to active mode when it senses movement. When the device is active, it will automatically retrieve location fixes and send location reports based on pre-defined report settings. For instance, all of our devices are pre-set with a default reporting interval of 15 minutes. So that means once the device is active (moves), a location report is sent every 15 minutes until device detects a period of standstill, which it then sends a final location report and goes back to standby mode. These reporting intervals as well as many other settings can be customized to fit your needs or preferences.
How do I change my iFind device settings?
To change settings, simply click the device settings tab on the online FindWhere Application after you login to your account. Then choose which settings to change based on your preferences and then click save. At this time, a change settings request will be sent to the device and after the device processes the request, it will send a confirmation back to notify that the settings have been changed. The next time a location report is received, this confirmation will show up on the messages tab. Keep in mind that each time a setting change is requested, the device can only process the change the next time it is in active mode (moves).
What types of systems and browsers work with FindWhere?
Currently the FindWhere Application works on Windows Internet Explorer 5 or higher.
MAC, PDA browsers, Safari & Mozilla Firefox are currently not supported.
What is an alert notification?
FindWhere provides alert notifications via email or mobile phone text messages to pre-defined contacts based on the alert settings you choose. For instance, from a list of features and possible events, you can choose to be notified when your device starts to move, the batteries are low, when it exceeds a certain speed, etc. If you would like to learn more about alert notifications, please click here.
